Payment in full is required before we begin your editing project. One of the ways we keep our prices so low is by not having to chase clients for payment. All payments are non-refundable. Receipt of partial payment indicates your acceptance of these terms. Our goal is to become your video partner; we understand that if you aren’t happy with our service, we won’t earn your repeat business. If you are concerned, talk to us, we may be able to edit one video for free to make sure you are happy before committing to an entire order.